Zeithaml, Valarie A. <br/><br/>
Service Marketing: Integrating Customer Focus Across The Firm 

 - III 
 - NEW DELHI  TMH  2003 
 - XX, 668 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI