000 00347nam a2200157Ia 4500
008 230913s9999 xx 000 0 und d
082 _a658.4 bes
100 _aBesterfield, Doli H
245 0 _aTotal Quality Management
250 _aIII
260 _aDELHI
260 _bPEARSON
260 _c2006
300 _a652
650 _aManagement
999 _c142981
_d142981