000 00343nam a2200145Ia 4500
008 230913s9999 xx 000 0 und d
082 _a658.5362 hez
100 _aHezer, Jay .H
245 0 _aCases In Total Quality Management
260 _aNEW DELHI
260 _bTHOMSON PRESS
260 _c2005
300 _a218
650 _aManagement
999 _c143169
_d143169